Frequently asked questions
Do you ship worldwide?
We ship to the countries and regions enabled at checkout. If a destination is not available at checkout, we cannot ship there at this time.
When is shipping free?
Orders with a subtotal of $20.00 USD or more (before taxes and discounts, as calculated at checkout) qualify for free insured & tracked shipping to destinations we ship to. Orders under $20.00 USD ship for a flat rate of $5.00 USD (insured & tracked). Rates shown at checkout always control if they differ.
How long does delivery take?
Processing usually takes 1–3 business days before shipment. After your order ships, estimated transit times are typically: United States 3–7 business days; Tier 2 destinations (including Canada, United Kingdom, EU countries we serve, Australia, and similar markets) 7–18 business days; rest of world 14–20 business days. These are estimates, not guarantees — customs, carrier delays, remote addresses, and peak seasons can extend delivery.
Will I receive a tracking number?
Eligible rates are labeled Insured & Tracked Shipping. Tracking details are emailed when available after your order ships.
Can I cancel or change my order?
Contact us promptly if you need to cancel or correct an address before the order ships. We are not responsible for delays or loss caused by incorrect or incomplete addresses.
What if my product arrives damaged?
Contact us right away through our Contact page or store support channels with your order details and photos of the damage. We will help resolve the issue under our shipping and support policies.
Who pays customs, duties, or import taxes?
International orders may be subject to customs duties, import taxes, or fees charged by your country. These charges (if any) are the customer’s responsibility unless stated otherwise at checkout.
Got a question? A rave review? Maybe a suggestion?
We’re here to listen. Feel free to reach out by using the contact form below.